Terms of Service

By accessing our website, purchasing a product, enrolling in a course, engaging our consulting services, or using any API or software we provide, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must immediately cease using our services.

We may update these Terms from time to time. Continued use of our services after a material change constitutes acceptance of the revised Terms. We will notify registered users of material changes via email or in-platform notice.

You must be at least 18 years of age to use our services. By using this platform, you represent and warrant that you are legally capable of entering into binding contracts and that your use complies with all applicable laws and regulations in your jurisdiction.

Access may be restricted or denied to individuals or entities located in jurisdictions subject to U.S. sanctions or applicable export control laws.

We offer four primary categories of services and products through this platform:

• Consulting: Strategic advisory engagements, coaching sessions, and custom project work delivered on a contract basis
• Podcast: Audio and video content distributed across streaming platforms and on our website
• Masterclasses & courses: Online educational programs, live workshops, and downloadable curriculum materials
• Products: Digital downloads, physical merchandise, software tools, templates, and API-accessible services

Each service category may be subject to additional terms or agreements that supplement these Terms. In the event of a conflict, the more specific agreement governs.

Consulting engagements are governed by a separate Statement of Work ("SOW") or service agreement executed between the parties. These Terms apply in addition to, not in replacement of, any such agreement.

• All deliverables, strategies, frameworks, and recommendations produced during a consulting engagement remain the intellectual property of the Company unless explicitly assigned in writing
• Client information shared during engagements is treated as confidential and will not be disclosed to third parties without consent, except as required by law
• Consulting advice does not constitute legal, financial, medical, or regulatory advice. Clients are responsible for independently verifying any recommendations before implementation
• Sessions must be canceled or rescheduled at least 48 hours in advance. Missed sessions without notice may be forfeited without refund

All podcast episodes, video content, show notes, transcripts, and associated materials are the exclusive property of the Company and are protected by copyright law.

• You may stream or download podcast episodes for your personal, non-commercial use only
• Redistribution, re-upload, resyndication, or commercial use of our content without prior written consent is strictly prohibited
• Guests appearing on our podcast grant the Company a perpetual, royalty-free, worldwide license to publish, distribute, and promote the recorded content across all media channels
• Short clips (under 60 seconds) may be shared on social media for non-commercial purposes with full attribution to the Company and a link to the original episode
• Systematic scraping, downloading, or archiving of our podcast catalog using automated tools is prohibited

Upon purchase of a masterclass or course, you receive a limited, non-exclusive, non-transferable license to access the course materials for your personal educational use only.

• Course access is granted to the individual purchaser and may not be shared, transferred, or resold
• Recording, screenshotting, or reproducing course materials — in whole or in part — without written permission is prohibited
• Course content, frameworks, methodologies, slide decks, and templates are proprietary and may not be used to create competing products or derivative works
• Access may be revoked at any time for violations of these Terms without refund
• The Company reserves the right to update, modify, or retire course content without notice

All sales are final unless stated otherwise in our Refund Policy. Digital products are non-refundable once accessed or downloaded. Physical products may be returned within 30 days of delivery in original, unused condition.

• Software licenses are granted for personal or business use only and may not be sublicensed or resold
• You may not use purchased products to train, fine-tune, or generate datasets for artificial intelligence or machine learning models without prior written consent
• Chargeback abuse or fraudulent disputes may result in permanent account suspension and referral for collections

All content, software, APIs, interfaces, data structures, designs, trademarks, trade dress, and proprietary methodologies on this platform — including but not limited to course curriculum, consulting frameworks, podcast episodes, and product code — are the exclusive property of Trident or its licensors.

Nothing in these Terms transfers any ownership rights to you. Your limited license to use our services may be revoked at any time for cause. Unauthorized use of our intellectual property constitutes infringement and may result in civil and criminal liability.

The Company's name, logo, and product names are registered or common-law trademarks. You may not use them without prior written authorization.

The following acts are expressly prohibited:

• Decompiling, disassembling, or otherwise attempting to obtain or reconstruct source code from any compiled binary, API, or software product we provide
• Using debugging, tracing, network interception, or traffic analysis tools to analyze, map, or replicate the internal logic or communication protocols of our systems
• Creating or distributing tools, scripts, or utilities designed to circumvent our access controls, rate limits, authentication mechanisms, or obfuscation layers
• Copying or replicating the structure, sequence, or organization of our software or APIs to build a competing or derivative product
• Bypassing or circumventing technical protection measures (TPMs), digital rights management (DRM), or any access control mechanism embedded in our products
• Performing differential analysis, fuzzing, or penetration testing against our production systems without express written authorization

The following AI-specific prohibited acts are enforced independently of and in addition to Section 9:

If you are granted access to our APIs (whether through a paid plan, trial, or developer program), such access is subject to the following additional restrictions:

Violation of these API restrictions may result in immediate API key revocation, account termination, and civil liability for damages caused by unauthorized access or use.

When using our platform, you agree not to:

• Impersonate the Company, its employees, or other users
• Post or transmit spam, unsolicited messages, or malicious content through any community or contact feature
• Engage in harassment, discrimination, or abusive conduct toward the Company's staff, podcast guests, or other community members
• Use the platform in any way that violates applicable local, state, national, or international law
• Attempt to gain unauthorized access to any account, system, or data not belonging to you
• Upload or transmit malware, viruses, or other harmful code
• Use our platform or content to promote competing services without prior written consent

All prices are listed in U.S. dollars unless otherwise stated. Applicable taxes may be added at checkout based on your jurisdiction.

• Digital products: All sales final. No refunds once content has been accessed or downloaded
• Masterclasses: Refunds may be requested within 7 days of purchase, provided less than 20% of the course has been completed. Requests submitted after this window are not eligible
• Consulting sessions: Prepaid sessions canceled with less than 48 hours notice are non-refundable. Sessions canceled with adequate notice may be rescheduled or credited
• Physical products: Returns accepted within 30 days of delivery in original, unused condition. Return shipping costs are the responsibility of the buyer
• Subscriptions: Cancel anytime; access continues through the end of the billing period. No prorated refunds for partial periods

Refund requests must be submitted to billing@withtrident.com. The Company reserves the right to deny refund requests that appear fraudulent or abusive.

Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our platform will be uninterrupted, error-free, or free from harmful components. Results from consulting engagements, courses, or other services are not guaranteed. Individual outcomes vary based on effort, experience, market conditions, and other factors outside our control.

Nothing on our platform constitutes legal, financial, medical, or professional advice. Consult a licensed professional before making decisions based on any information or content provided through our services.

To the maximum extent permitted by applicable law, Trident and its officers, directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising out of or related to your use of our services, even if advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising under these Terms shall not exceed the greater of (a) the total amount paid by you to us in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, the above limitations apply to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless Trident, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your violation of these Terms or any applicable law
• Your use or misuse of our services, APIs, or products
• Any content you submit, post, or transmit through our platform
• Any reverse engineering, unauthorized access, or API abuse as described in Sections 9, 10, and 11
• Any infringement of intellectual property or other rights of a third party caused by your actions

We reserve the right to suspend or terminate your access to our platform and services at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to:

• Violation of any provision of these Terms, including Sections 9, 10, and 11
• Suspected fraudulent activity, abuse, or illegal conduct
• Actions that harm, threaten, or compromise our systems, users, or business interests
• Failure to pay amounts owed

Upon termination, all licenses granted to you immediately cease. Provisions of these Terms that by their nature should survive termination — including intellectual property, anti-reverse engineering, indemnification, and limitation of liability — shall continue in full force.

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-law provisions. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in Seattle, Washington.

You waive any right to participate in a class action lawsuit or class-wide arbitration. Claims must be brought in your individual capacity only.

Notwithstanding the above, the Company may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent unauthorized access or reverse engineering, without waiving its right to arbitration for other claims.

For questions about these Terms, to report a violation, or to request a data licensing or API use agreement, please contact: